Privacy Policy

1. Our Philosophy: Your Privacy, Our Priority

We understand that our customers—thoughtful individuals who value tranquility, quality, and mindful design—entrust us with their personal information. We honor that trust by implementing privacy practices that are transparent, secure, and respectful. This policy outlines our approach to data protection, ensuring your journey with us remains seamless from inspiration to checkout and beyond.

2. Information We Collect

To provide you with a personalized and secure shopping experience, we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, shipping and billing address, phone number
• Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal account information
• Account Information: If you create an account, we store your login credentials and preferences
• Communication Records: Correspondence with our customer care team at [email protected]
• Order Details: Products purchased, order history, and preferences

Information Collected Automatically

• Device & Browser Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referring website
• Location Information: General geographic location (country/region level) for shipping and compliance purposes

3. How We Use Your Information

We use your information with the same meticulous attention we apply to selecting our premium materials:

• Order Fulfillment: To process and ship your purchases, send order confirmations, and provide customer support
• Service Improvement: To enhance our website functionality, product offerings, and overall customer experience
• Communication: To respond to your inquiries, send important updates about your orders, and (with your consent) share information about new collections, promotions, and sleep tips
• Security & Fraud Prevention: To protect our website, business, and customers from unauthorized activities
• Legal Compliance: To meet our legal obligations, including tax calculations and regional regulations

4. Data Sharing and Disclosure

We treat your personal information with the confidentiality it deserves and only share it under these specific circumstances:

• Service Providers: With trusted partners who assist with payment processing (PCI-DSS compliant), shipping, website hosting, and customer service. These partners are contractually obligated to protect your data and use it only for the services they provide.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Cozy Bedding Home, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Storage and Security

Just as we prepare your orders with precision at our studio in Portland, Oregon, we implement rigorous measures to protect your data:

• Secure Storage: Your information is stored on secure servers with limited access.
• Industry-Standard Encryption: We use advanced encryption (SSL/TLS) to protect data transmitted between your browser and our website, similar to the security protocols protecting your payment transactions.
• Payment Security: We do not store sensitive payment information on our servers. All payment details are handled by our PCI-DSS compliant payment partners.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Your Rights and Choices

You have control over your personal information, including the right to:

• Access & Correction: Request access to or correction of your personal data.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Deletion: Request deletion of your personal information, subject to legal limitations.
• Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
• Account Management: Update your account information through your account settings on our website.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to create a seamless browsing experience:

• Essential Cookies: Required for basic website functionality, such as adding items to your cart and secure checkout.
• Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and product presentation.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to show you relevant products and offers, both on our site and through advertising platforms.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience on our website.

8. International Data Transfers

As we serve a global community of comfort-seekers (shipping to most regions worldwide), your information may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws and that your data remains protected through appropriate safeguards.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when revisions were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.